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CrackBerry Canada Returns

Super Easy and FREE Returns if you use PAYPAL(*)

Shop with the comfort of knowing that your order is backed by a 60-day 100% Money Back Guarantee

To start your return, simply ship your order or product back to:

CrackBerry Canada
Order#
3413, 1ere Rue
Saint-Hubert,QC, J3Y 8Y6

Please include the original packing slip or a small note with the original order number so we can properly process the return. If you don't have the original packing slip anymore, the order number can be found on your order confirmation e-mail.

It's that easy !

Orders or products can be returned within max. 60 days of the delivery date.

Once your return is received and inspected by our warehouse staff (usually within 2 business days of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-5 business days after your credit is applied for it to post to your account.

Please note that there are no refunds of FEDEX shipping fees, if you selected FEDEX as your method of shipment unless FEDEX delivery was late beyond their control.

(*) Did you know that Paypal allows you to claim the return shipping costs up to $30 back from them if you paid for the original order using a Paypal Account?

For more information about how this works, please visit:

https://www.paypal.com/ca/webapps/mpp/returnshipping/activated

Please note that this program is offered by Paypal under Paypal’s Terms&Conditions and independently from us.

Misshipped or Defective Products

If your product is defective at the time of delivery, or you received the wrong item, please call (866) 207-3319 or e-mail us.

Open Box Products

Buying a open box product can often be a budget and eco-friendly way to get the accessory you want. The products go through the same testing and approval processes that new accessories go through, offer incredible savings compared to new accessories, and can help save the environment too. They may have minor cosmetic blemishes and the packaging may not be mint condition or missing. We offer a 14-day return policy on Open Box products.

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